Privacy Policy

Dub Factory Studios ("Dub Factory Studios," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website, services, custom song tools, studio services, digital delivery systems, and related platforms.

This Privacy Policy explains what information we collect, how it is used, how it may be shared, and the choices available to you.

1. Information We Collect

Information You Provide Voluntarily

When you submit information through contact forms, email communications, project inquiries, newsletter signups, custom song forms, order forms, approval pages, or other direct interactions, we may collect:

• Name
• Email address
• Phone number, if provided
• Project details or inquiry information
• Package selections or service preferences
• Any additional information you choose to submit

Custom Song and Project Intake Information

When you use our custom song builder, order forms, project forms, approval pages, or related service tools, we may collect information needed to create, revise, deliver, and manage your project.

• Song purpose, theme, genre, mood, and style preferences
• Names, dates, locations, memories, stories, and relationship details you choose to provide
• Lyric requests, vocal preferences, revision notes, and creative direction
• Uploaded files, images, audio, reference materials, or example content
• Order details, selected package, payment status, approval status, and delivery preferences

Automatically Collected Information

When visiting the website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referral pages
• Website interaction data
• Date and time of access

2. Use of Information

We use collected information for purposes including:

• Responding to inquiries or project requests
• Communicating regarding services, collaborations, orders, or business operations
• Creating, revising, previewing, approving, and delivering custom songs or related creative projects
• Managing orders, package selections, payments, revisions, approvals, and digital delivery
• Using customer-provided project details with AI-assisted tools, music generation platforms, visual tools, distribution services, or other third-party services needed to complete the requested work
• Improving website functionality and security
• Preventing spam, abuse, or unauthorized access
• Maintaining operational records
• Monitoring website performance and analytics

We do not sell personal information to third parties.

3. Contact Forms and Security

Dub Factory Studios uses security tools and spam prevention systems, including Google reCAPTCHA, to help protect website forms from automated abuse and malicious activity.

Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

4. Cookies and Analytics

The website may use cookies or similar technologies to improve functionality, monitor traffic, analyze visitor interaction, and support website performance.

Cookies are small data files stored on your device by your web browser. You may disable cookies through your browser settings, though some website functionality may be affected.

5. Third-Party Services

The website and related services may use or link to third-party websites, payment processors, AI tools, music generation platforms, distribution services, social media platforms, video platforms, streaming services, embedded media, analytics tools, cloud storage, or external services.

We are not responsible for the privacy practices, content, availability, policies, or actions of third-party services.

6. Payment and Order Information

If payments are accepted through the website or related platforms, payment processing may be handled by third-party payment processors. Dub Factory Studios may receive limited transaction details such as payment status, order number, selected package, billing contact details, or confirmation information.

We do not intentionally store full credit card numbers or sensitive payment credentials on our website unless clearly stated through a secure payment provider.

7. Data Retention

Information submitted through the website or service systems may be retained for business, operational, legal, administrative, creative production, customer support, delivery, security, or recordkeeping purposes.

Custom project materials, previews, drafts, uploaded files, audio files, video files, and related creative materials may be retained for as long as reasonably needed to complete the project, support revisions, manage delivery, maintain records, or comply with legal and operational requirements.

8. Data Security

Reasonable administrative, technical, and operational measures are used to help protect submitted information.

However, no method of electronic transmission or internet-based storage can be guaranteed to be completely secure.

9. Children's Privacy

The website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. Customers should not submit personal information about children unless they have the legal right to do so and the information is necessary for the requested project.

10. Your Rights and Choices

Depending on your jurisdiction or location, you may have rights regarding access to, correction of, or deletion of personal information.

Requests regarding submitted information may be directed to:

contact@dubfactorystudios.com

11. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, technical, service, platform, or business changes.

Updated versions will be posted to this page with a revised effective date.

12. Contact

For questions regarding this Privacy Policy or website data practices, contact:

Dub Factory Studios
contact@dubfactorystudios.com